Order Cancellation Policy

We get it sometimes you click buy a little too quickly, select the wrong size, or simply change your mind. It happens to the best of us!

At onlineshop.pk, we want to make canceling an order as stress-free as possible. Because we process and pack orders quickly to ensure rapid delivery across Pakistan, here is how our cancellation process works:

1. Canceling Before Dispatch (Free & Easy)

You can cancel your order at absolutely no charge as long as it hasn’t left our warehouse.

• The Timeline: We generally verify and pack orders within 12 to 24 hours of placement. If you need to cancel, please let us know as soon as possible!

• How to Cancel: Simply log in to your account, head to "My Orders," and click the cancel button. Alternatively, you can drop us a message on WhatsApp at [Insert WhatsApp Number] with your Order ID, and our team will handle it for you right away.

2. Once the Order is Dispatched (Shipped)

Once our courier partners (like TCS, Leopards, or PostEx) physically collect your package from our warehouse, we unfortunately cannot cancel the order mid-transit.

• If your package is already on the road, please accept the delivery when the rider arrives.

• Once you receive it, you can safely initiate a regular return or exchange by contacting our support team within 7 days (subject to our standard Return Policy).

3. A Note on Cash on Delivery (COD) Boundaries

We proudly offer Cash on Delivery across Pakistan to make shopping accessible. However, failed deliveries and rejected parcels heavily damage our small business and local vendor community.

• If an order is placed via COD and a customer repeatedly rejects the parcel at their doorstep without a valid reason, we reserve the right to disable the COD feature for that specific account or phone number on future orders.

4. Cancellations by onlineshop.pk

While we always try to fulfill every single order, there are rare occasions where we might have to cancel an order from our end. This could happen due to:

• The item unexpectedly going out of stock.

• A technical glitch causing an incorrect price to display on the site.

• A delivery address that our courier partners cannot safely reach.

• Suspected fraudulent activity or unverified COD phone numbers.

If we ever have to cancel your order, we will contact you immediately via call or WhatsApp to explain why.

5. Refunds for Pre-Paid Cancellations

If you paid in advance via a credit/debit card, bank transfer, or mobile wallet (JazzCash/EasyPaisa), and your order is successfully canceled before dispatch:

• A full refund will be automatically triggered back to your original payment method.

• Depending on your bank or wallet provider, the funds will typically show up back in your account within 5 to 7 business days.